At Fitnex.ae, customer satisfaction is important to us. This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.
You may request a return under the following conditions:
The item was delivered damaged or defective
The wrong item was delivered
The product is unused, in original condition, and in its original packaging
Return requests must be made within 7 days of delivery.
The following items are not eligible for return or refund:
Used, installed, or assembled equipment
Customized or special-order products
Clearance or discounted items
Products damaged due to misuse, improper handling, or normal wear and tear
To initiate a return, please contact our support team with:
Order number
Reason for return
Clear photos or videos (if the item is damaged or incorrect)
For return or refund inquiries, please contact:
Email: sales@fitnex.ae
Whatsapp: +971 55 199 9650
Once your request is approved, our team will provide return instructions. Unauthorized returns will not be accepted.
Approved refunds will be processed after the returned item is inspected
Refunds will be issued to the original payment method
Processing time may take 7–14 business days, depending on your bank or payment provider
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered instead.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item
Fitnex.ae is not responsible for items lost or damaged during return shipping
Orders can be canceled before dispatch for a full refund
Once an order has been shipped or installed, cancellation is not possible
Returns and refunds for commercial, bulk, or customized gym equipment are handled on a case-by-case basis and may be subject to restocking fees.
Fitnex.ae reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be posted on this page.
For return or refund inquiries, please contact:
Email: sales@fitnex.ae
Website: www.fitnex.ae
