At Fitnex, we are committed to delivering high-quality gym equipment and fitness products to our customers in a timely and secure manner. This Shipping Policy explains our shipping procedures, timelines, and related terms.
We currently ship across the United Arab Emirates (UAE).
For international shipping requests, customers may contact us at sales@fitnex.ae for availability and charges.
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Large or customized gym equipment may require additional processing time.
Estimated delivery times within the UAE:
Small fitness products & accessories: 2–5 business days
Large gym equipment & machines: 3–7 business days
Delivery times are estimates and may vary due to:
Customer location
Courier availability
Weather or unforeseen circumstances
Shipping fees, if applicable, will be calculated and displayed at checkout.
Some products may qualify for free shipping, which will be clearly mentioned on the product page.
Additional delivery or installation charges may apply for heavy or oversized gym equipment.
Orders are delivered through trusted third-party courier and logistics partners.
For large gym equipment, delivery may be arranged via specialized transport services.
Installation services, if offered, will be communicated separately.
Customers must provide accurate and complete delivery information.
Someone must be available at the delivery address to receive the order.
Fitnex is not responsible for delays or failed deliveries due to incorrect address details or unavailability of the recipient.
Customers are advised to inspect products at the time of delivery.
Any visible damage, missing items, or incorrect products must be reported within 24 hours of delivery.
Failure to report issues within this timeframe may affect eligibility for replacement or return.
Fitnex shall not be held liable for delivery delays caused by circumstances beyond our control, including but not limited to:
Natural disasters
Traffic restrictions
Courier disruptions
Government regulations
If a delivery attempt fails due to customer unavailability, additional delivery charges may apply for reattempts.
Orders returned to us due to failed delivery may be subject to restocking or reshipping fees.
Ownership and risk of loss or damage to products pass to the customer upon successful delivery.
Fitnex reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
For any shipping-related questions or assistance, please contact us:
📧 Email: sales@fitnex.ae
🌐 Website: https://fitnex.ae
